Return Policy

Last updated:

1. Overview

At Draxylonbrozen, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from the purchase contract within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.

For consumers in Sweden, this policy is intended to align with the Swedish Distance Contracts Act (Distansavtalslagen), alongside other mandatory consumer protection rules.

2.1 Withdrawal Period

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

2.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email or letter) sent to:

• Email: reply@draxylonbrozen.world
• Address: Kullstavägen 7, 844 31 Hammarstrand, Sweden

You may use the model withdrawal form below, but it is not obligatory.

3. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and unopened
• The product must be in its original packaging
• The product seal must be intact
• You must have proof of purchase (order confirmation or receipt)
• The return request must be made within 14 days of delivery

3.1 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Opened products with broken seals
• Products that have been used or partially consumed
• Products damaged due to misuse or improper storage by the customer

4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact us at reply@draxylonbrozen.world within 14 days of receiving your order
• Include your order number and reason for return
• Wait for our confirmation and return instructions

4.2 Shipping the Return

Once your return is approved:

• Pack the product securely in its original packaging
• Ship the product to the address provided in our return confirmation
• Use a trackable shipping service and retain the tracking number
• You are responsible for the cost of return shipping unless the product was defective or we made an error

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4.3 Return Address

Draxylonbrozen
Kullstavägen 7
844 31 Hammarstrand
Sweden

5. Refunds

5.1 Processing Time

Once we receive your withdrawal request, we will process reimbursement without undue delay and no later than 14 days. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first. The refund will be credited to your original payment method unless otherwise agreed.

5.2 Refund Amount

We will refund the full purchase price of the returned product(s), including standard delivery charges if applicable. Return shipping costs are your responsibility unless the return is due to our error or a defective product.

5.3 Partial Refunds

Partial refunds may be granted in the following cases:

• Products not in their original condition
• Products with damage not caused by us
• Products returned more than 14 days after delivery

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all original packaging
• We will arrange for a replacement or full refund at no additional cost to you

7. Incorrect Orders

If you receive the wrong product or an incomplete order, please contact us immediately. We will correct the error at no additional cost to you and may request that you return the incorrectly shipped item.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as processing times may vary
• If you've done this and still haven't received your refund, please contact us

10. Model Withdrawal Form

To: Draxylonbrozen, Kullstavägen 7, 844 31 Hammarstrand, Sweden, reply@draxylonbrozen.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number:
• Product(s):
• Ordered on / Received on:
• Name of consumer:
• Address of consumer:
• Date:
• Signature (only if sent on paper):

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about returns or this policy, please contact us:

• Email: reply@draxylonbrozen.world
• Address: Kullstavägen 7, 844 31 Hammarstrand, Sweden

If we cannot resolve your complaint directly, consumers in Sweden may contact ARN (Allmanna reklamationsnamnden): https://www.arn.se/.